Major Responsibilities

Working as Senior Desktop Support Analyst and Team Lead. Major Responsibilities:
Providing technical support to 50 clients of Managed Future Technologies in Canada and US states.
We're using Itarian as Ticketing System and RMM tool to access client’s system remotely.
Creation of distribution groups in AD.
Managing RDS Server configuration and setup on end-user computer.
We are also using Hyper-V platform for virtual servers.
Installation and configuration of SCCM sever and also managing client’s status.
Migrating users from one OU to another using Power Shell Scripting.
Bulk account creation and account migration through Power Shell Scripting.
Have hands on experience in Power Shell Scripting.
We are using UNIFI Access Point, UNIFI Cloud KEY and UNIFI Firewalls to managed and monitor all 50 clients. 
Managing Microsoft Azure and Office 365 platform.
Managing Anti-Spam inbound and outbound rules. Also creating transport rule on Exchange Online Server.
Using Message Trace feature to check email delivery status and troubleshoot on the basis of these results.
Spam Titan Rules threats and alerts management.
Migrated Exchange Server from TELUS Exchange to O365 Exchange Server using Kernel IMAP to O365 tool.
Maintain SharePoint platform and creating and managing sites.
Configuration of Network Printer and sending to vendor in case of hardware issues. 

Playing role as Technical Support Specialist with Travel Resorts of America.
Major Responsibilities:

• Deployed Manage Engine Client application to all employee’s computers via remote session. Application also has capability to synchronize system hardware details also it has remote access feature & windows deployment features.
• Deployed Bit-Defender client application to all employee’s computer via remote session.
• Deployed & configured corporate Switches using SNMP protocol to SolarWinds Orion.
• Taking Calls from Travel Resorts of America Corporate office & fixing email account issues, RDS-server access, Office 365 license issues, New Hiring & Termination cases.
• Handling users’ issues by logging tickets on JIRA CRM Portal.
• Windows Server 2016 R2 Administration
• Microsoft Azure & Active Directory Services
• Checking SharePoint sites permissions
• Administration and handling the services of Nextiva telephonic services for TRA employees
• Handling administration of Eleven Portal to manage the WIFI services of all 7 resorts of TRA.
• Handling backup solution using 3rd parties services by Barracuda Cloud backup platform. We are daily making up backup of every server machine & cloud application i.e. O365, SharePoint, Exchange Online.
• Installing, Configuring & administration of RDS server. Giving access to remote users on bases of AD security groups
• Creation of distribution groups in AD.

• Windows server 2012 R2 Administration.
• NTFS Permission & Security Deployment.
• Hyper-V & VM-Ware, VSphere tools support & configuration of Virtual Machine.
• Linux installation & basic commands.
• Performed all systems administration duties, including configuration and maintenance of network services such as Web servers DHCP, DNS, FTP on Windows based Environment.
• Executed software and hardware upgrades as needed or scheduled, including emergency roll-outs
• Inventory Management via HP-AM & HP-SM Tools.
• Providing services within OLAs & SLAs.
• Configured firewalls, VPN Client configuration.
• Video Conferencing via CISCO, Huawei & Polycom devices. (Local & International)
• Ensured that all IT processes complied with ITIL best practices.
• Performed Remote maintenance and management for workstations and servers.
• Provided technical guidance and operational instructions to systems users.
• Microsoft BitLocker Administration and Monitoring

Providing technical support to PTCL Headquarters and to all Pakistan PTCL offices through remote session & telephone.
• Solving technical problems in different operating systems and Networks.
• Office 365 client end support & implementation.
• Entertaining Active Directory user’s password refreshing queries.
• Remote Session via Team viewer & Skype for Business.
• Preparation & Analysis of different Reports on IT equipment’s and software’s.
• Preparation and analysis of different reports on Trouble Tickets for identification of problems.
• Installing and configuring Desktop/Laptop hardware, Operating Systems, antivirus & Network Printer.
• LAN & WIFI connectivity Issues. VPN client Installation & configurations.
• Domain issues like User-logon, Password issues.
• Logging ticket on CA Manager to engage Level-II resource for query resolution.
• Seibel CRM support & troubleshooting.

Perform duties in APSACS Askari-XIV, Rawalpindi as Network Administrator. Major responsibilities are to manage entire network of College.
• Access Point troubleshooting.
• Maintenance of Modems/ Routers. LAN cable punching & troubleshoot connections using tester.
• Network Printer installation & configuration. • As a Lab Assistant I have maintained all the equipment’s & there records.
• Works as DBA of AMS (APSACS Management System) on entire post.